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FAQ

If you cant find the answer to your question, please get in touch!

 
 

CAN I RETURN OR EXCHANGE AN ITEM?

We will never refuse to return an item in their original packaging within 30 days unless they have been made bespoke or made to your specific requirements. Most standard silver jewellery can be made and sent out within 2-5 days.   When you order, you will be notified of the date when it will be posted. If there is likely to be a delay, we will notify you of this.

 

ORDER CANCELLATION

Once an order has been placed it will often be processed within a couple of days. As long as you cancel within 24hrs we don`t mind cancelling your order.

 

WHAT IF MY ITEM DOESN'T ARRIVE?

Occasionally at peak times, items may take longer to arrive than anticipated.   Should this be the case please contact us at and we will do our best to track it down. We can only do this with items that are sent by a trackable service. Items under the value of £20 cannot be tracked.

 

WHAT IF I HAVE ORDERED THE WRONG SIZE?

Some of our rings and bangles can be resized for a small charge. This service is available by contacting us. Some items are not resizable due to the stones used or the design.

 

I NEED MY ITEM NEEDED URGENTLY 

If you need something urgently, please get in touch with us and let us know. We can then usually rush your order depending on which item you have chosen.

 

HALLMARKING 

All items were the silver content is more than 7.8 grams will be hallmarked. Items under this weight are not required to be hallmarked by law but you can rest assured that where items are sold as sterling silver, they will be made from quality 925 sterling silver. Should you choose to have an item made in gold, this will be hallmarked but it may take up to 4 weeks unless it is already in stock.

 

SILVER TARNISHING OR TURNING MY SKIN BLACK 

Silver can be affected by exposure to water, heat, chlorine, perfume etc. If this happens, please clean the item using a silver cloth. Some people use make-up with chemicals which may make silver turn black, particularly during hot weather, when the body perspires. Certain skin types are more acidic than others and that can have a similar effect. You can get rid of a discolouration of silver by dipping it in silver jewellery dip. The jewellery will have to be rinsed thoroughly to get rid of the chemicals.

 

CAN I PURCHASE A GIFT VOUCHER? 

Yes you can. You can choose a voucher with the amount of your choice in the voucher section. This voucher can be used in the shop online by redeeming the voucher code or in our retail shop in Porthleven.